Feature
AI operators in front office h 24/7
eCommerce
Ecommerce Customer Service
Customer service integrated with platform, orders, returns and payments.
We provide specialized multilingual ecommerce customer care, aligned with the brand’s tone of voice and policies.
Features
What the service includes
Feature
Potentially unlimited languages.
Feature
Fashion and mass-market support.
Feature
Shopping assistance and product information.
Feature
Order, return, refund, billing, payment and fraud support.
Feature
Custom Zendesk Enterprise setup.
Multiplatform usage
CMS, Dynamics AX365, Adyen, Shopify Payments.
Feature
Dedicated phone number, voicemail, chat and WhatsApp.
Feature
Analytics, reporting and Custom Personal Shopper.
Benefits
Business value
Faster response times, higher service quality, full operations integration and better post-purchase experience.
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