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E-Commerce Management
End-to-end operational management of the ecommerce channel.
We coordinate content, catalog, price lists, trading calendar, QA, KPIs and Business Reviews to manage the store every day.
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E-Commerce Tech Solutions
Platforms, integrations and infrastructure for scalable ecommerce.
We build ecommerce solutions on Magento, Shopify, Headless architectures, integrating ERP, CRM, payments, warehouse and logistics.
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Ecommerce Logistics
Stock, orders, returns and multi-warehouse management.
We manage international warehouses, inbound, outbound, quality checks, returns, customized packaging and product personalization.
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Ecommerce Shipping
International shipping, tracking, notifications and customs.
We manage shipping to over 150 destinations, carrier partners, pickup points, tracking, notifications and international compliance.
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Payments
Collection, billing, gateways and payment methods.
We manage collection and billing as Merchant of Record, gateways, 40+ payment methods, fraud prevention and disputes.
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Ecommerce Customer Service
Multilingual, AI-enabled customer care integrated with operations.
We manage fashion and mass-market customer care with AI operators, Zendesk Enterprise, shopping support, orders, returns and payments.
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Marketplace Management
Strategy, integration and operations for marketplace channels.
We manage marketplace channels in full outsourcing, with fast time to market, revenue share, advertising, dynamic pricing and analytics.
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Flash Sale
Private channels and tactical sales to optimize slow movers and stock.
We develop international flash-sale strategies with product selection, pricing and operations integration.
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CRM & Email Marketing
Segmentation, automation and personalized campaigns for ecommerce.
We manage databases, automations, lifecycle journeys, CRM integrations, email marketing, loyalty and performance reporting.
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Digital Consulting
Strategic and digital consulting to transform models and performance.
We support brands with assessments, target-model definition and transformation plans focused on conversion and growth.
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